Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We only offer returns on damaged products or wrong orders. 

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Please contact us (email: NexLvLGamingOfficial@gmail.com) for instructions on how to begin your refund or exchange. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Face Masks can’t be returned or exchanged due to health and hygiene reasons.