FAQs

SHIPPING & DELIVERY

 Q: HOW LONG DOES IT TAKE TO RECIEVE MY ORDER?

A: PLEASE ALLOW 2-7 BUSINESS DAYS TO CREATE AND FULFILLED AN ORDER. AVERAGE SHIPPING TIME IS 4 DAYS DEPENDING ON DELIVERY DESTINATION. ONCE AN ORDER IS FULFILLED AND SHIPPED OUT, IT’S DELIVERED TO THE END ADDRESS. WE OFFER FREE SHIPPING WITHIN THE US FOR ORDERS $75 OR OVER. WORLDWIDE SHIPPING AVAILABLE! 

DISCLAIMER; DUE TO ONGOING COVID 19, FULFILLMENT AND SHIPPING TIMES MAY TAKE LONGER THAN USUAL. WE ASK THAT YOU MAY PLEASE BE PATIENT IN THE DELIVERY OF YOUR ORDER. IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT YOUR ORDER, PLEASE CONTACT OUR SUPPORT EMAIL AT NexLvLGamingOfficial@gmail.com

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 Q: HOW MUCH DOES SHIPPING COST? 

A: SHIPPING COSTS ARE CALCULATED BY THREE MAIN FACTORS: 

  1. TOTAL WEIGHT OF YOUR ORDER.
  2. LOCATION OF DELIVERY.
  3. CHOICE OF SHIPMENT (STANDARD OR EXPEDITED) 

ONCE AN ORDER IS PLACED INTO YOUR CART AND YOU START THE CHECKOUT PROCESS, ENTER YOUR SHIPPING ADDRESS AND RATES WILL BE CALCULATED FOR YOU. 

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 Q: HOW CAN I TRACK MY ORDER?
A: ONCE AN ORDER HAS BEEN FULFILLED AND READY TO SHIP, A TRACKING NUMBER WILL BE PROVIDED TO YOU. YOU MAY ALWAYS CONTACT US AT OUR SUPPORT EMAIL AT NexLvLGamingOfficial@gmail.com FOR TRACKING NUMBER AND CONFIRMATION. 

 

CUSTOMER SERVICE

 Q: HOW CAN I CONTACT Nex LvL Gaming?
A: WE CAN BE REACHED OUT AT EITHER ONE OF OUR TWO CONTACT EMAILS DEPENDING ON THE OCCASION; FOR QUESTIONS ABOUT ORDERS, RETURNS AND REFUNDS (PLEASE READ OUR RETURNS & REFUND POLICY FIRST), CONTACT US AT NexLvLGamingOfficial@gmail.com. FOR QUESTIONS ABOUT OUR WEBSITE, POLICIES AND SALES, CONTACT US AT NexLvLGamingOfficial@gmail.com. IF YOU JUST WANT TO SAY HI OR ANY OTHER INQUIRIES THEN YOU CAN CONTACT US AT ANY OF OUR SOCIAL MEDIA ACCOUNTS OR JUST LEAVE A MESSAGE ON OUR CONTACT US PAGE. OUR TIME HOURS ARE 6:00PM-12:00PM, WEEKDAYS AND 10AM-12PM, WEEKENDS. PLEASE ALLOW 12-24 HOURS TO GET BACK TO YOU. 

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 Q: HOW ARE YOUR T SHIRTS, HOODIES AND SWEATERS MADE?
A: OUR DESIGNS ARE HAND PRINTED USING DIRECT TO GARMENT (DTG) TECHNOLOGY. OUR MATERIALS ARE 100% COTTON UNISEX. THIS FABRIC HAS MORE DURABILITY, SOFTNESS AND ABILITY TO STRETCH WITHOUT DAMAGE. (WE RECOMMEND WASH INSIDE OUT IN A STANDARD WASHER OF YOUR PREFERRED SETTINGS, HANG DRY FOR BEST RESULTS). 

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 Q: SIZING INFORMATION? 
A: A SIZING CHART IS ALWAYS PROVIDED ON ON THE PRODUCT’S PAGE. 

 

ORDERS

 Q: INCORRECT SHIPPING ADDRESS? 
A: JUST CONTACT US ASAP (TYPICALLY 24 HOURS OF ORDERING)! IF YOUR ORDER HASN’T SHIPPED OUT, WE CAN CHANGE YOUR ADDRESS ON OUR END. CONTACT US AT NexLvLGamingOfficial@gmail.com.

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 Q: INCORRECT SIZE(S)?
A: JUST CONTACT US ASAP (TYPICALLY 24 HOURS OF ORDERING)! IF YOUR ORDER HASN’T SHIPPED OUT, WE CAN CHANGE YOUR SIZE(S) ON OUR END. CONTACT US AT NexLvLGamingOfficial@gmail.com.

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 Q: CANCELING ORDERS?
A: JUST CONTACT US ASAP (TYPICALLY 24 HOURS OF ORDERING)! IF YOUR ORDER HASN’T SHIPPED OUT, WE CAN CANCEL YOUR ORDER ON OUR END. CONTACT US AT NexLvLGamingOfficial@gmail.com.

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 Q: HOW DO I RETURN OR EXCHANGE AN ITEM? 
A: WE HAVE A 30-DAY RETURN POLICY, WHICH MEANS YOU HAVE 30 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN. TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE. WE ONLY OFFER RETURNS ON DAMAGED PRODUCTS OR WRONG ORDERS. TO BE ELIGIBLE FOR A RETURN OR EXCHANGE, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. PLEASE CONTACT US AT NexLvLGamingOfficial@gmail.com FOR INSTRUCTIONS ON HOW TO BEGIN YOUR REFUND OR EXCHANGE. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.